Transform your IT landscape with effective infrastructure management solutions offered by Suncore Microsystem’ IT Infrastructure Services.
At SM, we assure you of superior service delivery aligned to your business metrics through our proven Global Network Delivery Model™ (GNDM™) and an Integrated Service Delivery Model (ISDM).
Solutions We Offer
Data center Management Services:We support the design, transformation and operation of your datacenters and enterprise IT to improve agility, flexibility, reliability and reduce TCO.
End User Computing Services (EUCS): SM EUCS enables organizations to unbundle key workplace elements and tailor them to different user segments within the enterprise. This enables delivering persona centric applications, workspace collaboration and support services for increased user adoption in a seamless fashion. We facilitate migration to newer operating environments with minimal business disruption and drive transformative technology solutions.
IT Service Desk: We offer multilingual Service Desk Services across the complete spectrum - from basic IT helpdesk to enterprise service desk solutions. This includes complete ticket lifecycle management, proactive alerts monitoring, IT security and identity and access management.
Managed Security Services (MSS): We build, install and implement efficient and available round-the clock security infrastructure. Our Managed Security Services encompass security device management and monitoring, vulnerability management, security information and event management, and user provisioning and management to address the critical needs of security implementation and operations.
Application Management Services (AMS): Our offering services include Mainframe support, application operation, database management and middleware management.
IT Service Management (SM): Our Service Management framework optimizes the delivery and management of IT Services to achieve a sustainable IT environment with a road map for improving maturity levels.
Transformation Solutions: SM’ transformation solutions focus on the optimization and transformation of enterprise IT infrastructure through our analytics-led Enterprise Transformation Framework. Our Transformation Solutions Group (TSG) offers customer-centric, automated and analytics-led ‘as-is’ state analysis to derive the target
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